Your Privacy is Our Priority
At Zajel Al Khaleej, we are committed to safeguarding your personal privacy and maintaining transparent data practices. This unified Privacy Policy explains how we collect, handle, protect, and process information across our official website (zajelalkhaleej.ae) and the Zajel Al Khaleej Mobile Applications on Android and iOS.
Scope & Application
This Privacy Policy applies to all users, customers, and visitors who access our digital services, including:
https://zajelalkhaleej.ae and its subdomains.
By downloading, installing, registering on, or using our website or mobile application, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
We collect only the information necessary to provide you with seamless e-commerce, order fulfillment, account synchronization, and customer support services. The data we collect is categorized as follows:
Mobile App Permissions & System Features
To provide a secure and reliable mobile shopping experience, our application requests specific device permissions. We strictly adhere to the principle of least privilege—requesting only permissions that are directly tied to app functionality:
| Permission / Feature | Platform | Purpose & Usage |
|---|---|---|
| Android & iOS | Essential for communicating securely over HTTPS/TLS with our cloud servers to browse product catalogs, synchronize cart and wishlist items, process orders via payment gateways, and verify app version updates. | |
| / | Android & iOS | Enables optional, biometric quick-unlock (Fingerprint / Face ID / Touch ID) on supported hardware for heightened customer security. Biometric checks are executed entirely locally by the operating system; no biometric credentials ever leave your device. |
| (Scoped FileProvider) | Android & iOS | Allows you to generate, preview, save, and share official PDF invoices and order receipts securely via system sharing sheets without requiring dangerous runtime storage permissions (no access to your private photos, media, or personal device storage). |
The Zajel Al Khaleej mobile application does NOT request, access, or collect sensitive runtime permissions. We do not access your Camera, Microphone, Precise Location, Contacts, SMS messages, Call Logs, or private device storage.
You can review, modify, or revoke optional permissions (such as biometric unlock) at any time through your mobile device's operating system settings or within the app's settings.
Biometric Authentication & Privacy
The Zajel Al Khaleej mobile application supports optional biometric sign-in (Fingerprint, Touch ID, or Face ID) for enhanced security and convenience.
Biometric authentication operates entirely locally on your device hardware via native operating system security modules (Android BiometricPrompt and Apple LocalAuthentication framework). Zajel Al Khaleej does NOT collect, capture, transmit, or store any fingerprints, facial images, or biometric identifiers on our servers. The app only receives a verified binary cryptographic confirmation (Success / Failure) from your device operating system.
You can enable or disable biometric login at any time within your device settings or the app's account configuration.
How We Use Your Information
We process your personal and transactional information strictly for legitimate business and fulfillment purposes:
Sharing & Third-Party Services
We respect your trust. We do not sell, rent, lease, or trade your personal information or mobile data to third-party advertisers, data brokers, or marketing networks.
We share information only with authorized service partners under strict confidentiality agreements for operational necessities:
Storage, Cookies & Mobile Caching
We employ modern storage technologies across our platforms to deliver a responsive, personalized user experience:
Data Security & Retention
We employ comprehensive administrative, technical, and physical security measures to safeguard your information against loss, unauthorized access, alteration, and disclosure:
Data Retention: We retain your personal data for as long as your account remains active or as needed to provide you services, fulfill warranty obligations, prevent fraud, and comply with commercial and tax accounting laws in the United Arab Emirates.
Your Rights & Account Deletion Policy
In accordance with global data protection regulations and app store compliance mandates (including the Google Play Store User Data & Account Deletion Policy and Apple App Store Review Guidelines), you retain full ownership and control over your personal data:
We provide straightforward, accessible methods to delete your account and associated personal data, both directly within the Zajel Al Khaleej Mobile Application and via our Web Portal (without requiring the app to be installed):
Method 1: Direct In-App Account Deletion (Instant Self-Service)
You can delete your account instantly at any time from within the Zajel Al Khaleej mobile app:
- Open the Zajel Al Khaleej app on your mobile device.
- Sign in to your account if not already logged in.
- Tap the "My Account" icon in the bottom navigation bar (or open it from the side drawer menu).
- Scroll down to the Account Actions section and tap "Delete Account".
- A confirmation warning dialog will appear. Tap "Yes, Delete" to confirm.
Method 2: Web-Based Deletion Request (Without Reinstalling the App)
If you have uninstalled the app or prefer to manage your data via a web browser:
- Online Account Portal: Log in to zajelalkhaleej.ae/my-account.php, scroll to the "Delete Customer Account" section, and click "Delete Account".
- Direct Email Request: Send an email from your registered email address to support@zajelalkhaleej.ae with the subject line "Account and Data Deletion Request". Please provide your full name and registered mobile number so our team can authenticate your request.
- Customer Support Phone / WhatsApp: Contact our official customer service line at +971 50 519 8007 for assisted account removal.
Data Impact & Processing: Self-service deletion via "My Account" is effective immediately, instantly deactivating your login access and removing your cart items. Manual requests submitted via support are verified and processed within 2 to 5 business days. Note that completed order transaction records are securely retained as required by UAE commercial and tax accounting laws.
Children's Privacy
Our website and mobile application are designed for adult pigeon fanciers, breeders, racing participants, and e-commerce shoppers. Our services are not directed to children under the age of 13 (or under 16 where applicable by law).
We do not knowingly collect or solicit personal information from minors. If we discover that a child under 13 has provided personal information without verifiable parental consent, we will promptly delete that information from our servers.
Changes to This Privacy Policy
We reserve the right to revise or update this Privacy Policy from time to time to reflect changes in our services, technological advancements, or regulatory requirements. Any modifications will be posted immediately to this page, and the "Effective Date" at the top of the policy will be updated accordingly.
For significant changes affecting how your personal data is handled, we will provide a prominent notice on our website or via in-app notification before the changes take effect.
Contact & Grievance Office
If you have questions, feedback, inquiries regarding your personal data, or wish to exercise your privacy rights, please reach out to our team:
Company
Zajel Al Khaleej
Location
Ajman, United Arab Emirates